Terms of service

Last Updated: September 8, 2026

Welcome to Soter.

These Terms of Service ("Terms") govern your access to and use of the Soter website, online store, and related services (collectively, the "Services").

Throughout these Terms, the words "Soter," "we," "us," and "our" refer to Soter. The words "you" and "your" refer to any person who visits our website, uses our Services, or purchases products from us.

By accessing our website, placing an order, or using any of our Services, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Exchange Policy, which form part of these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and agree to these Terms on their behalf.

You agree not to use our products, website, or Services for any unlawful or unauthorized purpose.

You must not use the website in any way that violates applicable laws or regulations, infringes upon the rights of Soter or any third party, or interferes with the operation or security of our Services.

Any violation of these Terms may result in the suspension or termination of your access to our Services.

2. General Conditions

Soter reserves the right to refuse, cancel, or limit any order or access to our Services where reasonably necessary, including in cases of suspected fraud, unauthorized activity, abuse of our policies, or violation of these Terms.

You agree not to reproduce, copy, sell, resell, distribute, exploit, or commercially use any portion of our website, content, products, branding, or Services without our prior written permission.

The headings used throughout these Terms are provided for convenience and do not affect the interpretation of the provisions.

3. Website Information

We strive to ensure that the information displayed on our website is accurate, complete, and up to date.

However, occasional errors, inaccuracies, omissions, or outdated information may occur, including information relating to:

  • Product descriptions

  • Product availability

  • Prices

  • Promotions

  • Shipping fees

  • Delivery estimates

  • Product specifications

Soter reserves the right to correct, update, or modify information on the website at any time.

We are not obligated to update every piece of information on the website unless required by applicable law.

4. Products and Product Availability

We make reasonable efforts to display our products, images, colors, sizes, and descriptions as accurately as possible.

However, actual colors may vary depending on your device, screen, lighting conditions, or other technical factors.

Some products may be available in limited quantities and may sell out without prior notice.

Soter reserves the right to:

  • Limit the quantity of products available for purchase

  • Limit or refuse orders where reasonably necessary

  • Discontinue products

  • Modify product designs, specifications, descriptions, or prices

  • Correct product availability or pricing errors

Product availability is not guaranteed until your order has been confirmed by Soter.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

Any applicable shipping fees will be displayed during the checkout process before you complete your order.

Soter reserves the right to correct pricing errors, including errors resulting from technical or human mistakes.

If an order has been placed at an incorrect price due to an obvious error, Soter may contact you regarding the error and may cancel the order where appropriate.

6. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted once Soter confirms the order through the applicable confirmation method.

Soter reserves the right to refuse or cancel an order, including where:

  • The requested product is unavailable

  • There is an error in the product or pricing information

  • We suspect fraudulent or unauthorized activity

  • The order violates these Terms or any applicable policy

  • The order appears to be placed for unauthorized resale or commercial distribution

If we cancel an order after payment has been received, any applicable refund will be handled according to the circumstances and our applicable policies.

7. Customer Information and Billing Details

You agree to provide accurate, complete, and current information when placing an order.

This may include:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing information

  • Other information required to process and deliver your order

You are responsible for ensuring that the information you provide is accurate.

Soter is not responsible for delays, failed deliveries, or other issues resulting from incorrect or incomplete information provided by the customer.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Unless otherwise stated:

  • Pre-Order products: delivery requires 7–10 business days.

  • Standard products: delivery is expected within 3–4 business days.

  • Orders delivered outside the city require the shipping fee to be paid in advance.

  • Shipping multiple sizes of the same product for comparison is not permitted.

  • Opening or inspecting packages during delivery is not permitted.

Delivery times are estimates and may be affected by circumstances beyond Soter's reasonable control.

For complete information, please refer to our Shipping Policy.

9. Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy, which forms part of these Terms.

Unless otherwise stated:

  • Return or exchange requests must be submitted within 3 days of receiving the order.

  • Products must be unused, unworn, unwashed, and have all original tags attached.

  • Products showing signs of damage, stains, wear, or use may not be accepted.

  • Products purchased during sales, discounts, or promotional offers are not eligible for return or exchange unless defective.

  • Customers are responsible for applicable return or exchange shipping costs.

  • Returned products are subject to inspection before a return or exchange is approved.

  • The return or exchange process takes approximately 4–7 business days after the product is received and inspected.

For complete conditions and procedures, please refer to our Return & Exchange Policy.

10. Payments

Payments may be processed through third-party payment providers made available through our website.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Soter does not necessarily store complete payment card information. Payment information may be processed securely by the applicable payment provider in accordance with its own terms and privacy practices.

Soter reserves the right to refuse or cancel transactions where fraud, unauthorized use, or other suspicious activity is reasonably suspected.

11. Intellectual Property

All content available through the Soter website and Services, including but not limited to:

  • Soter name and logo

  • Brand identity

  • Product designs

  • Photographs

  • Videos

  • Graphics

  • Illustrations

  • Text

  • Website design

  • Product descriptions

  • Marketing materials

is owned by or licensed to Soter and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, sell, or commercially exploit our intellectual property without our prior written permission.

Your use of the website does not grant you ownership or any intellectual property rights in Soter's content, products, or brand assets.

12. User Comments, Reviews and Submissions

If you submit reviews, comments, feedback, photographs, suggestions, ideas, or other content to Soter, you are responsible for ensuring that your submission:

  • Is accurate and not misleading

  • Does not violate the rights of another person

  • Does not infringe copyright, trademark, privacy, or other intellectual property rights

  • Does not contain unlawful, abusive, threatening, defamatory, obscene, or malicious material

  • Does not contain viruses, malware, or other harmful code

By submitting content to Soter, you grant us permission, to the extent permitted by applicable law, to use, reproduce, display, publish, or distribute that content for purposes related to our business, marketing, or Services.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

13. Privacy

Your submission and use of personal information through our website are governed by our Privacy Policy.

Our Privacy Policy explains how Soter collects, uses, stores, and shares personal information.

By using our website and Services, you acknowledge that you have reviewed our Privacy Policy.

14. Third-Party Services and Links

Our website may use or provide access to services, applications, payment providers, shipping providers, analytics tools, social media platforms, or other third-party services.

We do not control third-party services and are not responsible for their independent policies, content, security, availability, or practices.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

Where our website contains links to third-party websites, those links are provided for convenience and do not necessarily constitute an endorsement by Soter.

15. Prohibited Uses

You agree not to use our website or Services:

  • For any unlawful purpose

  • To violate any applicable law or regulation

  • To infringe our intellectual property rights or those of others

  • To submit false or misleading information

  • To impersonate another person

  • To interfere with the operation or security of our website

  • To upload or transmit viruses, malware, or harmful code

  • To attempt unauthorized access to our systems or accounts

  • To collect personal information about other users without authorization

  • To engage in spam, phishing, scraping, or similar activities

  • To abuse our return, exchange, shipping, payment, or promotional policies

  • To engage in fraudulent purchasing activity

  • To commercially exploit our website or content without our written permission

Soter reserves the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

16. Errors and Corrections

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

Soter reserves the right to correct such errors and update information at any time.

Where required by applicable law, we will take appropriate steps to notify customers or provide remedies in relation to material errors affecting an order.

17. Service Availability

We aim to keep our website and Services available and functioning properly.

However, we do not guarantee that the website or Services will always be:

  • Available without interruption

  • Free from technical errors

  • Completely secure

  • Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Soter website and Services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption

  • The website will always be error-free

  • All information will always be complete or current

  • The Services will meet every individual expectation

Nothing in these Terms is intended to exclude or limit any rights, guarantees, or protections that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Soter and its directors, employees, contractors, service providers, and affiliates shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or Services.

This may include losses arising from website interruptions, technical issues, unauthorized access, third-party services, or other circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Soter, its owners, directors, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, or reasonable costs arising from:

  • Your violation of these Terms

  • Your misuse of our website or Services

  • Your violation of applicable laws

  • Your violation of the rights of another person

  • Content or information submitted by you that violates the rights of another party

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall not affect the validity of the remaining provisions.

22. Termination

These Terms remain effective while you use our website or Services.

You may stop using our website at any time.

Soter may suspend or terminate your access to the website or Services, without prior notice where reasonably necessary, if we believe you have violated these Terms, engaged in fraudulent or abusive activity, or otherwise misused our Services.

Any provisions that by their nature should continue after termination shall remain effective.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, constitute the entire agreement between you and Soter regarding your use of our website and Services, unless otherwise required by applicable law.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

24. Governing Law

These Terms and any dispute arising from your use of the Soter website or Services shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, unless applicable law requires otherwise.

Any disputes shall be handled by the competent courts and authorities in Egypt, subject to applicable law.

25. Changes to These Terms

Soter reserves the right to update, modify, or replace these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of this page and, where appropriate, provide additional notice.

Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us through:

Email: soterbrand@gmail.com

By accessing the Soter website, placing an order, or using any of our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.