Privacy policy

Last Updated: September 8, 2026

At Soter ("Soter," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, communicate with us, or otherwise use our services (collectively, the "Services").

By accessing or using our website or purchasing from Soter, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The type of information we collect depends on how you interact with Soter and use our Services.

Information You Provide Directly

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Products you view, add to your cart, or purchase

  • Information you provide when contacting our customer service team

  • Reviews or other information you voluntarily submit to us

We only request information that is reasonably necessary to provide our products and services, process your orders, communicate with you, and operate our business.

Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Soter does not necessarily directly store your complete credit or debit card details. Payment information may be collected and processed securely by the applicable payment service provider according to its own privacy and security policies.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Website interactions

  • Referring website or source

  • General usage and technical information

This information helps us understand how visitors use our website, improve the shopping experience, measure performance, and improve our marketing activities.

3. Cookies and Similar Technologies

Soter uses cookies and similar technologies to operate, improve, and personalize our website.

Cookies may be used to:

  • Keep the website functioning properly

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic and user behavior

  • Measure the performance of our marketing campaigns

  • Improve our products, website, and customer experience

  • Provide more relevant advertising where applicable

Our website is powered by Shopify, which may also use cookies and similar technologies to provide and improve its services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

For more information about Shopify's use of cookies, please refer to Shopify's applicable privacy and cookie policies.

4. How We Use Your Information

We may use the personal information we collect for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders

  • Process payments through applicable payment providers

  • Prepare and ship your products

  • Communicate with you regarding your order

  • Handle returns and exchanges

  • Provide customer support

Customer Communication

We may use your contact information to communicate with you regarding:

  • Your orders

  • Delivery and shipping updates

  • Returns and exchanges

  • Customer service requests

  • Important updates relating to our Services

Marketing and Advertising

Where permitted by applicable law, we may use your information to send marketing communications, including promotional messages, product launches, collection announcements, and other updates from Soter.

Depending on the communication channel and applicable law, these communications may be delivered through email, SMS, WhatsApp, or other communication channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Website Analytics and Improvement

We may use information about how visitors interact with our website to:

  • Analyze website performance

  • Understand customer behavior

  • Improve navigation and functionality

  • Improve our products and services

  • Measure marketing and advertising performance

Security and Fraud Prevention

We may use information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or malicious activities and to protect Soter, our customers, and our Services.

Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable laws, regulations, legal processes, or legitimate requests from competent authorities.

5. How We Share Your Information

We do not sell your personal information in the ordinary sense of selling customer data for money.

However, we may share necessary information with trusted third parties that help us operate our business and provide our Services.

These may include:

Shopify

Our website and online store are powered by Shopify. Shopify may process information necessary to operate our online store, process transactions, provide hosting and technical services, and support other website functionality.

Payment Providers

We may share necessary information with payment providers to process and authorize payments and complete transactions.

Shipping and Delivery Partners

We may provide shipping and delivery companies with information necessary to deliver your order, including your name, phone number, address, and order-related information.

Service Providers

We may share information with trusted service providers that assist us with areas such as:

  • Website and technical services

  • Data analytics

  • Customer support

  • Cloud storage

  • Order fulfillment

  • Marketing and advertising

  • Communication services

These providers are expected to process information only for the purposes for which it is provided and in accordance with applicable obligations.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to legal processes or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activity

  • Enforce our terms and policies

6. Marketing, Advertising and Tracking Technologies

Soter may use third-party advertising and analytics services to understand the effectiveness of our advertising campaigns and to reach relevant audiences.

These services may use technologies such as cookies, pixels, tags, or similar tracking technologies.

Depending on the services currently integrated with our website, these technologies may help us understand actions such as website visits, product views, purchases, and interactions with advertisements.

Third-party advertising providers may process information according to their own privacy policies.

Where required by applicable law, we will provide appropriate choices or consent mechanisms regarding the use of these technologies.

7. WhatsApp, SMS and Email Communications

If you provide your phone number or email address and where permitted by applicable law, Soter may use these details to communicate with you regarding your orders, customer service requests, and promotional or marketing communications.

You may opt out of promotional communications at any time.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or other communications necessary to provide our Services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which we retain information may depend on:

  • The purpose for which the information was collected

  • Whether you have an active customer relationship with us

  • Our legal, accounting, and regulatory obligations

  • The need to resolve disputes

  • The need to enforce our agreements and policies

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

Soter takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You should also take reasonable precautions to protect your account information and avoid sharing passwords or other confidential information with unauthorized individuals.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

These third parties operate independently from Soter and may have their own privacy policies and terms.

We are not responsible for the privacy, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.

11. User-Generated Content and Reviews

If you choose to submit a product review, photograph, comment, or other content to a publicly accessible area of our website or Services, the information you choose to publish may become publicly available.

Please consider carefully what personal information you choose to include in publicly accessible content.

Soter is not responsible for information that you voluntarily make publicly available.

12. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where applicable

  • Request information about how we collect and use your information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain types of processing

  • Opt out of certain marketing communications

  • Request a copy of certain personal information in a portable format, where applicable

These rights are subject to applicable laws and may not apply in every circumstance.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized access.

14. Marketing Preferences

You may unsubscribe from promotional email communications by using the unsubscribe option included in our marketing emails.

For SMS or WhatsApp marketing communications, you may request to stop receiving promotional messages by contacting our customer service team or using any available opt-out method provided in the relevant communication.

Even if you opt out of marketing communications, we may continue to send essential communications related to your orders, transactions, or customer service requests.

15. International Data Transfers

Some of the third-party service providers we use may process or store information outside Egypt or outside the country in which you are located.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws and appropriate safeguards.

16. Changes to This Privacy Policy

Soter may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, or applicable laws and regulations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Contact Us

If you have any questions about this Privacy Policy, how Soter handles your personal information, or if you would like to exercise an applicable privacy right, please contact us:

Soter Apparel

Email: soterbrand@gmail.com

Location: Egypt

We will review and respond to privacy-related requests within the period required by applicable law.

By using the Soter website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.