Shipping policy

1. Order Processing & Delivery Time

Orders placed with Soter are processed and prepared for shipment according to the availability of the ordered products.

• Pre-Order Orders: Products purchased during a pre-order period require 7–10 business days for delivery.

• Standard Orders: Products purchased outside of pre-order periods are delivered within 3–4 business days.

Delivery times may vary depending on the destination and unforeseen circumstances affecting the shipping process.

2. Shipping Rates

Shipping fees are calculated based on the delivery destination and the applicable shipping method.

The applicable shipping fee will be displayed during the checkout process before completing your order.

3. Out-of-City Orders

For orders delivered outside the city, the shipping fee must be paid in advance to ensure smooth delivery and shipment processing.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address and contact information when placing an order.

Soter is not responsible for delivery delays or issues resulting from incorrect, incomplete, or inaccurate information provided by the customer.

5. Multiple Sizes for Comparison

To ensure a smooth and efficient delivery process, shipping multiple sizes of the same item for comparison is not permitted.

Customers are encouraged to carefully review the available size guide before placing an order.

6. Package Inspection

For security and operational reasons, opening or inspecting the package during delivery is not permitted.

Customers may inspect their order after receiving the package in accordance with Soter's applicable return and exchange policy.

7. Shipping Delays

While Soter strives to deliver all orders within the stated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including carrier delays, weather conditions, high order volumes, or other unforeseen circumstances.

We appreciate your patience and understanding in such situations.

8. Shipping Questions

If you have any questions or concerns regarding your order or its delivery, please contact Soter's customer service team through our official customer support channels.

Our team will be happy to assist you and provide the necessary information regarding your order.

9. Changes to This Policy

Soter reserves the right to modify or update this Shipping Policy when necessary. Any changes will be communicated through our website or other appropriate channels.

By placing an order with Soter, you acknowledge and agree to the terms outlined in this Shipping Policy.

Thank you for choosing Soter.