Terms and Conditions

Terms and Conditions

Return and Exchange Policy

At Soter, we are committed to ensuring customer satisfaction by offering a flexible and convenient return and exchange policy.

Return and Exchange Timeframe:
• Return or Exchange Period: You may return or exchange a product within 3 days of receiving it.
• Processing Time: The return or exchange process will take 4-7 business days from the date the product is received.

Return and Exchange Procedures:
• Product Return:
• When requesting a return, our team will schedule a pickup and inspect the product upon collection.
• If the product meets the specified criteria (unused, with all original tags intact), the refund process will begin.
• Product Exchange:
• If you wish to exchange the product, we will arrange for a representative to collect and inspect the item during pickup.
• If the product meets the required conditions, the exchange process will proceed accordingly.

Conditions and Requirements:
• The product must be in its original condition, unworn, unwashed, and with all original tags attached.
• Products that have been used, damaged, or mishandled will not be accepted for return or exchange.
• Certain items, such as those sold at a discount, may not be eligible for return or exchange unless found defective.

Return and Exchange Shipping Costs:
• Shipping Costs: The customer may be responsible for return or exchange shipping fees, depending on the policy outlined on the website.

Refund and Replacement:
• If the product does not meet the specified conditions, we will process a refund or provide a suitable replacement as soon as possible.

We are here to ensure you have the best shopping experience. If you have any questions or require further assistance, please do not hesitate to contact us!