Terms and Conditions

Return and Exchange Policy

At Soter, we strive to provide a seamless shopping experience by offering a clear and fair return and exchange policy.

Timeframe for Return and Exchange

  • Return or Exchange Period: Products can be returned or exchanged within 3 days of receiving the order.
  • Processing Time: The return or exchange process will take 4-7 business days from the date the product is received and inspected.

Return and Exchange Procedures

  • Product Return:

    • Contact us within the allowed timeframe to request a return.
    • A team member will arrange a pickup and inspect the product upon collection.
    • If the product meets all specified conditions (unused, with all original tags attached), the refund or exchange will proceed.

  • Product Exchange:

    • To request an exchange, our team will schedule a pickup and inspect the product during collection.
    • If the product satisfies all required conditions, the exchange process will be initiated.

Conditions and Requirements

  • Products must:
    • Be in their original condition, unworn, unwashed, and with all original tags attached.
    • Show no signs of damage, stains, or use.
  • Non-Eligible Items:
    • Products that fail to meet these conditions will not be accepted for return or exchange.
    • Items purchased during sales or promotional offers are non-returnable and non-exchangeable unless defective.

Shipping Policy

  • Pre-Order Delivery Time:
    • Products ordered during pre-order periods require 7-10 business days for delivery.
  • Standard Delivery Time:
    • Products ordered outside of pre-order periods will be delivered within 3-4 business days.
  • Advance Payment for Out-of-City Orders:
    • Customers placing orders outside the city must pay the shipping fee in advance to ensure smooth delivery.
  • Multiple Sizes for Comparison:
    • Shipping more than one size for comparison is not permitted.
  • Package Inspection:
    • Opening or inspecting the package during delivery is not allowed.

Refund and Exchange Policy

  • Non-Compliant Products:
    • If the product does not meet the specified conditions, no refund or replacement will be provided.
    • Products must fully adhere to return and exchange requirements to be processed.

For any questions or further assistance, feel free to contact our customer service team. At Soter, your satisfaction is our priority!