Terms and Conditions
At Soter, we are committed to providing a seamless and transparent shopping experience. To ensure fairness and clarity for all customers, the following Return & Exchange Policy applies to all eligible purchases made through our website.
By placing an order with Soter, you acknowledge and agree to the terms outlined below.
1. Return & Exchange Period
Return & Exchange Window
Customers may request a return or exchange within 3 days of receiving their order.
Requests submitted after this period may not be accepted.
Processing Time
Once the returned product has been collected and received by Soter, it will be inspected to ensure that it meets all applicable requirements.
The return or exchange process typically takes 4–7 business days from the date the product is received and inspected.
2. Return Procedure
To request a return:
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Contact Soter Customer Service within the applicable 3-day return period.
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Our team will arrange the collection of the product.
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The product will be inspected upon receipt.
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If the product meets all return requirements, the return will be approved and the applicable refund will be processed.
Customers are responsible for the applicable return shipping or collection costs.
3. Exchange Procedure
To request an exchange:
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Contact Soter Customer Service within the applicable 3-day exchange period.
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Our team will arrange the collection of the product.
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The returned product will be inspected upon receipt.
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If the product meets all exchange requirements, the exchange will be processed.
Customers are responsible for the applicable exchange shipping or collection costs.
4. Return & Exchange Requirements
To be eligible for a return or exchange, products must:
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Be in their original condition.
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Be completely unworn and unused.
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Be unwashed.
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Have all original tags attached.
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Show no signs of damage, stains, alteration, or wear.
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Be returned in a condition suitable for resale.
Soter reserves the right to reject any return or exchange request if the product does not meet these requirements.
5. Non-Eligible Products
The following products are not eligible for return or exchange:
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Products that have been worn, used, washed, damaged, stained, altered, or otherwise show signs of use.
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Products returned without their original tags.
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Products that do not meet the requirements outlined in this Policy.
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Products purchased during sales, discounts, or promotional offers, unless the product is defective.
6. Defective or Incorrect Products
If you receive a product that is defective or different from the product you ordered, please contact Soter Customer Service as soon as possible.
The product may be inspected to determine whether the issue qualifies as a manufacturing defect or an incorrect fulfillment.
If the issue is confirmed to be attributable to Soter, an appropriate replacement, exchange, or other applicable remedy will be provided in accordance with our policies and applicable law.
7. Refunds
Where a return is approved, the applicable refund will be processed after the returned product has been received and inspected.
Refund eligibility is subject to the requirements outlined in this Policy.
Products that do not meet the required return conditions will not be eligible for a refund.
Any applicable return shipping or collection costs remain the customer's responsibility unless otherwise required by applicable law or determined by Soter in connection with a defective or incorrect product.
8. Shipping & Delivery Policy
Shipping and delivery are subject to the following conditions:
Pre-Order Delivery
Products purchased during a pre-order period require approximately 7–10 business days for delivery.
Standard Delivery
Products purchased outside of pre-order periods are expected to be delivered within 3–4 business days.
Out-of-City Orders
Customers placing orders for delivery outside the city are required to pay the applicable shipping fee in advance to ensure smooth order processing and delivery.
Multiple Sizes
Shipping multiple sizes of the same product for comparison is not permitted.
Customers should select the size they wish to purchase before placing their order.
Package Inspection
Opening or inspecting the package during delivery is not permitted.
9. Refund & Exchange Eligibility
All returns and exchanges are subject to inspection by Soter.
If a returned product does not fully comply with the requirements of this Policy, Soter may reject the return or exchange request.
Non-compliant products will not be eligible for a refund, replacement, or exchange.
10. Customer Responsibility
Customers are responsible for:
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Providing accurate order and contact information.
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Requesting returns or exchanges within the applicable 3-day period.
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Ensuring that returned products meet all requirements stated in this Policy.
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Covering applicable return or exchange shipping or collection costs.
Soter is not responsible for delays or failed collections resulting from inaccurate or incomplete information provided by the customer.
11. Policy Updates
Soter reserves the right to update or modify this Return & Exchange Policy from time to time.
Any changes will be reflected by updating the "Last Updated" date at the beginning of this page.
We encourage customers to review this Policy periodically.
12. Contact Us
If you have any questions regarding returns, exchanges, refunds, or this Policy, please contact our Customer Service team:
Email: soterbrand@gmail.com
We are committed to handling every eligible request fairly and efficiently while maintaining the quality standards of Soter.
By placing an order with Soter, you acknowledge that you have read and understood this Return & Exchange Policy.